Reporting
See the work, with its context
Your private dashboard is updated every day, and you receive a weekly report. Every figure comes from logged interactions, with the platform, date and topic attached.
01What is counted
Clear, defined counts
- Released engagements
- Every interaction our team handled in the period, counted once a senior has reviewed it.
- General engagements
- Neutral or positive participation, such as answering a question.
- Negative discussions responded to
- Concerns or criticism the team responded to, counted per discussion.
02Response timing
Response times you can check
We record response times for negative discussions: the time between a concern being posted and our reply. Averages use recorded times only. We never fill gaps with guesses.
Every report states its period and timezone.
03Themes and briefs
Reviewed themes, linked to their evidence
Weekly themes and briefs are written from the logged interactions and link back to the records behind them, so you can check any observation yourself.